Thank you for choosing DAPPER SUIT HOUSE LLC. We are committed to providing you with high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the policy outlined below.
I. Return and Exchange Conditions
To ensure a smooth return or exchange process, please verify that the following conditions are met:
Return or exchange requests must be submitted within 30 days of the delivery date.
Items must be unused, unwashed, and undamaged.
Original tags, packaging, and accessories must be retained.
For returns not resulting from quality issues, the return shipping costs must be borne by the customer.
Returns or exchanges are not accepted under the following circumstances:
Items that have been worn, used, or damaged by the customer.
Orders for which the return request period has expired.
II. Return Process
Submit Request: Please send your return/exchange request via our customer service email, providing your order number and a brief explanation of the issue.
Review and Confirmation: Our customer service team will respond within 24–48 hours to provide return instructions.
Return Shipment: Follow the instructions to ship the item back to the designated address (please retain your shipping receipt/tracking information).
Warehouse Inspection: Upon receipt of the returned item, we will conduct an inspection to verify its condition.
Refund or Exchange Processing: Once the inspection is approved, we will proceed with issuing a refund or shipping the replacement item.
III. Refund Information
Refunds will be issued to the original payment method used for the purchase.
Once we have confirmed receipt and inspected the returned item, the refund process is typically completed within 3–7 business days.
The actual time it takes for the funds to appear in your account may vary depending on the processing times of your bank or payment provider.
IV. Exchange Information
If you require a different size or style, please specify this in your request.
Replacement items will be shipped out only after the original item has been returned and successfully inspected.
If the requested replacement item is out of stock, we will contact you to arrange a refund instead.
V. Return Address
Please ship your return item to the following address only after receiving confirmation from our customer service team: 17058 E BENWOOD ST, COVINA, CA 91722.
Please do not return items directly without first contacting customer service, as doing so may delay the processing of your request.
VI. Additional Notes
We recommend that you use a trackable shipping method when returning items to prevent loss during transit.
If a return is requested due to product quality issues, please provide clear photographs when submitting your request; we will prioritize the processing of such cases.
Thank you for your support and trust in DAPPER SUIT HOUSE LLC. We remain committed to providing you with a secure and reliable shopping experience!